WARRANTY

All Xtreme Acoustics products come with a one-year warranty starting from the date of purchase. This warranty covers any technical issues that may arise during normal use of the product. However, please note that it does not extend to cases of physical damage, such as cracks, dents, or other forms of abuse. To ensure your warranty remains valid, it is important to handle and use the products according to the provided guidelines. If you experience any technical problems within the warranty period, please reach out to our customer support for assistance.

SHIPPING CHARGES

There are no shipping fees for any products purchased from the website www.xtremeacoustics.com. However, in the event that a shipment is refused, the customer will be held liable for the original shipping charges, as well as the cost of returning the package to us. This total amount will be deducted from any credit issued.

PRODUCT REPAIR & REPLACEMENTS

We are committed to addressing all technical inquiries regarding our products and strive to resolve any issues to your complete satisfaction. If we determine that a product has a genuine manufacturing defect, we will gladly arrange for a replacement within 7 days.

For products purchased through Amazon or Flipkart, any requests for replacements or refunds must be processed through the respective e-commerce platform. If you wish for us to handle the replacement, you will need to arrange for shipping and send the product to our head office at the address provided below:

Cresurge Private Limited
3rd Floor, Manandi Plaza
St Marks Rd, Shanthala Nagar
Ashok Nagar, Bengaluru, Karnataka 560025

If you experience technical difficulties with the product, please note that you will need to bear the shipping cost to send it to us. We will inspect the product, and if a defect is found, we will provide a replacement with free shipping. However, if no defect is detected, we will return the same product to you, and you will be responsible for the shipping costs in that case. In instances where there is a confirmed defect, we will cover the shipping cost for the replacement. Thank you for your understanding.

Change of delivery address

Unfortunately, once your order has been placed, we are unable to accommodate any changes. Therefore, we strongly recommend that you carefully review your shipping and billing information before submitting your order. Ensuring that all details are accurate will help prevent any issues with delivery and processing. If you have any questions or need assistance prior to placing your order, please do not hesitate to reach out to our customer support team for help. 

What if my package was lost or stolen?

Xtreme Acoustics is not liable for packages that are lost, stolen, tampered with, or delayed by the carrier. If your package is marked as delivered but you have not received it, please follow these steps:

1. Verify that the shipping address you provided is accurate.
2. If the initial address was incorrect, your package is likely to be returned to our facility and will be processed as a Return to Sender.
3. Look around the delivery location for your package, as the order may have been left in an unusual location. 
4. See if someone else accepted the delivery, such as a roommate or neighbor. 
5. Check in with your local post office, as packages are often held there for pick up. 

We are unable to issue refunds or credits for items that the carrier confirms have been delivered. 

No Refund Policy

Please be aware that we do not issue refunds under any circumstances. Our policy strictly allows for replacements only in the case of manufacturing defects. If you believe your product has a manufacturing defect, please inform us within 48 hours of delivery. It’s important to note that any physical damage resulting from handling will not qualify for a replacement. Your prompt communication is essential to ensure a smooth resolution.

Trademark

Xtreme Acoustics is a registered trademark of Cresurge E-Business Solutions Pvt. Ltd. Unauthorized use of any marks or logos found on this site is strictly prohibited. You must obtain explicit permission from Xtreme Acoustics or the trademark owner before using any of these trademarks or logos. This policy is in place to protect our brand integrity and intellectual property rights.